Accessability Links

Windows Server Team Lead

  • Location: Derbyshire
  • Salary: £400 - £425 per day
  • Job type: Contract
  • Sector: IT & Information Security
This vacancy has now expired.


Windows Server Team Lead
6 Month contract with extensions
Newcastle

  • Team Leader for Infrastructure Team with scheduling of relevant staff between BAU and Projects
  • Provision of high quality Desktop, Windows Server support services to office-based users and remote users relating to hardware and software issues.
  • Demonstrate good interpersonal skills and effective communication.
  • Demonstrate good customer care skills.
  • Demonstrate a good level of technical capability and knowledge.
  • Demonstrate effective problem resolution skills.
  • Proactive contribution to Service Improvement initiatives.
  • To meet or exceed all agreed Service Targets and KPI's.
  • Measurable contribution to a high Scorecard rating.
  • Carry out all agreed Service Improvement actions or Project actions as per the work package description or within the project plan timescales.
  • Work effectively with other resolving agents locally and within IT Services as a whole.
  • Willingness to work flexibly and at other locations as and when required.


Responsibilities

  • Required to work flexibly in order to cover service hours.
  • Adherence to the service delivery model in place.
  • Adherence to agreed standards and best practice.
  • Effective and efficient Amdocs call handling.
  • Accurate, complete, and informative Remedy call updating.
  • Call 'ownership'.
  • Effective call resolution
  • Effective working relations with Service Centre and other resolver groups.
  • Timely and effective problem resolution and fault diagnosis.
  • Team player.
  • Customer focused.
  • Hardware and software upgrades.
  • Ensure that timesheets and expenses are completed within SAP in a timely fashion.
  • Provide out of hours support as agreed.
  • Carry out project tasks as agreed.
  • Able to work on own initiative and with minimum supervision.
  • Able to suggest cost effective solutions.
  • Basic understanding of customer's business needs and drivers.
  • Maintain accurate and complete documentation.
  • Maintain accurate and complete asset register information (hardware & Software)
  • Adherence to Change Control processes and procedures.
  • Adherence to all agreed quality processes and procedures.
  • Arrange for the repair of computer hardware in accordance with the terms of the vendors warranty and to ensure replacements are obtained.
  • Installation and configuration of desktop hardware and peripherals.
  • To co-ordinate the delivery, configuration and installation of new hardware and software.
  • Action requests for loan equipment and audio-visual setups. To deliver, setup and assist user with equipment.
  • Provide assistance on the use of IT hardware and software.
  • Relocation and reconfiguring of hardware and peripherals including IPT handsets
  • Installation and patching of new voice and data sockets.


Experience/Knowledge

  • Previous experience of desktop support - min 5 years.
  • Good technical knowledge of MS products, operating systems, and applications.
  • Basic LAN / WAN support experience.
  • Active Directory administration.
  • Knowledge of McAfee products.
  • Hardware & software installation experience.
  • Good fault diagnosis skills.
  • LANDesk knowledge



Special Aptitudes

  • Analytical approach to problem resolution.
  • Good team player.
  • Must be able to meet strict deadlines
  • Must be able to work under pressure
  • Willingness to take ownership of problems / issues until resolved
  • Must be able to multitask
  • Excellent interpersonal skills and customer focus.
  • Willingness to work extended hours as and when required.
  • Good Time management skills.
  • Effective communication skills.
  • Excellent time keeping.
  • Professional approach.
  • Supporting Information
  • Flexible and mobility.
  • Support multiple locations in England.
  • Callout maybe required.
  • SC clearance maybe required.



Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

Start your search again

Similar jobs
Drupal Developer
Newcastle upon Tyne, Tyne and Wear £350 - £380 per day
Apply
Junior Developer
Darlington, County Durham Negotiable
Apply
Project Manager
England £45000.00 - £50000.00 per annum + Car/Car Allowance
Apply
Back to Top