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Windows Server Team Lead

  • Location: Derbyshire
  • Salary: £400 - £425 per day
  • Job type: Contract
  • Sector: IT & Information Security


Windows Server Team Lead
6 Month contract with extensions
Newcastle

  • Team Leader for Infrastructure Team with scheduling of relevant staff between BAU and Projects
  • Provision of high quality Desktop, Windows Server support services to office-based users and remote users relating to hardware and software issues.
  • Demonstrate good interpersonal skills and effective communication.
  • Demonstrate good customer care skills.
  • Demonstrate a good level of technical capability and knowledge.
  • Demonstrate effective problem resolution skills.
  • Proactive contribution to Service Improvement initiatives.
  • To meet or exceed all agreed Service Targets and KPI's.
  • Measurable contribution to a high Scorecard rating.
  • Carry out all agreed Service Improvement actions or Project actions as per the work package description or within the project plan timescales.
  • Work effectively with other resolving agents locally and within IT Services as a whole.
  • Willingness to work flexibly and at other locations as and when required.


Responsibilities

  • Required to work flexibly in order to cover service hours.
  • Adherence to the service delivery model in place.
  • Adherence to agreed standards and best practice.
  • Effective and efficient Amdocs call handling.
  • Accurate, complete, and informative Remedy call updating.
  • Call 'ownership'.
  • Effective call resolution
  • Effective working relations with Service Centre and other resolver groups.
  • Timely and effective problem resolution and fault diagnosis.
  • Team player.
  • Customer focused.
  • Hardware and software upgrades.
  • Ensure that timesheets and expenses are completed within SAP in a timely fashion.
  • Provide out of hours support as agreed.
  • Carry out project tasks as agreed.
  • Able to work on own initiative and with minimum supervision.
  • Able to suggest cost effective solutions.
  • Basic understanding of customer's business needs and drivers.
  • Maintain accurate and complete documentation.
  • Maintain accurate and complete asset register information (hardware & Software)
  • Adherence to Change Control processes and procedures.
  • Adherence to all agreed quality processes and procedures.
  • Arrange for the repair of computer hardware in accordance with the terms of the vendors warranty and to ensure replacements are obtained.
  • Installation and configuration of desktop hardware and peripherals.
  • To co-ordinate the delivery, configuration and installation of new hardware and software.
  • Action requests for loan equipment and audio-visual setups. To deliver, setup and assist user with equipment.
  • Provide assistance on the use of IT hardware and software.
  • Relocation and reconfiguring of hardware and peripherals including IPT handsets
  • Installation and patching of new voice and data sockets.


Experience/Knowledge

  • Previous experience of desktop support - min 5 years.
  • Good technical knowledge of MS products, operating systems, and applications.
  • Basic LAN / WAN support experience.
  • Active Directory administration.
  • Knowledge of McAfee products.
  • Hardware & software installation experience.
  • Good fault diagnosis skills.
  • LANDesk knowledge



Special Aptitudes

  • Analytical approach to problem resolution.
  • Good team player.
  • Must be able to meet strict deadlines
  • Must be able to work under pressure
  • Willingness to take ownership of problems / issues until resolved
  • Must be able to multitask
  • Excellent interpersonal skills and customer focus.
  • Willingness to work extended hours as and when required.
  • Good Time management skills.
  • Effective communication skills.
  • Excellent time keeping.
  • Professional approach.
  • Supporting Information
  • Flexible and mobility.
  • Support multiple locations in England.
  • Callout maybe required.
  • SC clearance maybe required.



Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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