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Travel Consultant

  • Location: Cheshire
  • Salary: £16000 - £20000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security


Travel Consultant

Location - Wilmslow

Salary - £16,000pa - £20,000pa, Avg OTE £40k

Job Description Summary

As a Personal Travel Consultant, you will use your expertise and travel knowledge to tailor-make the perfect holidays for our customers from our worldwide portfolio. A key part of this role is to grow and nurture your portfolio of customers to ensure repeat business whilst maintaining the very best customer service.

Your role is to provide an exemplary level of customer service to our customers in their luxury holiday journey from the initial enquiry, all the way through to returning home after holiday.

Role Responsibility

  • Using your sales skills, passion and talent you will deliver exceptional customer service on all aspects of the customer booking journey
  • You will deliver excellent results in terms of meeting your targets for conversion and margin
  • You will take the time to discuss and understand what the customer wants/needs in order to provide relevant product offering that meets or exceeds customer expectations
  • Respond efficiently and follow up on in a timely manner on customer enquiries and requests
  • Provide relevant and accurate information and advice to the customer
  • Ensure the customer enquiry and booking information for your customers is fully and accurately completed and input into the booking system so that there are no errors
  • Share your own product knowledge to enhance the clients experience on booking and whilst on holiday
  • To action all administrative tasks on completing your customers booking using our booking systems including CRS airline systems accurately and in a timely manner
  • Strive to develop and improve your own product knowledge by attending product training sessions and attending educational trips
  • Build and expand a direct repeat customer portfolio/ database through delivering exemplary customer service which leads to repeat custom and customer recommendation
  • Liaise with Product team colleagues in relation to the Products we offer to our customers
  • Liaise with Customer Experience team colleagues in relation to amendments to bookings, in resort issues, complaints
  • Work as a member of the team, working collaboratively with colleagues



Capability, Knowledge and Experience:

  • Previous successful sales experience, ideally luxury tailor made travel
  • Solid sales skills with strong and ethical sales principles and processes
  • Ability to maintain positive relationships with customers (both internal and external).
  • Committed to providing excellent customer service
  • Problem solving
  • Experience of working in a fast paced ever changing environment



Company benefits

* 22 days plus bank/public holidays (currently 8 per year)
* Additional Annual Leave purchase scheme
* Sales Incentive (Commission) Scheme
* Discounted holidays to our amazing portfolio of products (Destinology holidays) for employee's and their family and friends
* Workplace pension scheme
* Life assurance /Death in service benefit
* Salary sacrifice child care voucher and cycle to work schemes
* eyesight test vouchers;
* Employee lifestyle benefits and concessions
* Free car parking, tea and coffee
* After a period of service, you'll have the opportunity to experience our products through the customers' eyes with educational trips to our luxury resorts and destinations.
* We like to have treats too. Whether it's one of our hotel partners arranging a Thai feast for lunch, our Summer and Christmas parties, or a round of pasties for a job well done, you'll be well fed.

* Employee of the month award scheme
* Dress down Fridays

Please apply below or email me on aiden.pople@capita.co.uk

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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