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TOM Delivery Manager (Senior Project Manager) ITSM

  • Location: London
  • Salary: Negotiable
  • Job type: Permanent
  • Sector: Projects, Programmes & Change

TOM Delivery Manager (Senior Project Manager) to work for a FTSE 250 organisation. Our customer is one of the largest British companies in the world and due to growth and transformation, are now seeking a EUC Architect to join their team. The role will be based working from home.


The nature of the role will be to manage and support the delivery of the new IT Target Operating Model in alignment with the in-flight ITSM Project (delivering ServiceNow / Service Tooling / ITIL Process / Service Model). You will be responsible for developing the new IT Service organisation to receive the ITSM Project outputs (Service Management) and overseeing Business Architecture and Capability Mapping for wider Operating environment (Business and IT), ensuring the Service Model and IT Organisation accurately reflect the needs of the wider business.


The ideal candidate will have similar experience to the above and will have experience of designing and project managing IT TOM implementations.


You'll be working in a government focused customer engagement, so the successful candidate will need to go through security clearance processes to BPSS level.


The role is offered as a Fixed Term Contract. You'll be entitled to full large-scale corporate benefits.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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