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Telephony Platform Manager

  • Location: Greater Manchester
  • Salary: Up to £55000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

ROLE: Telephony Platform Manager
LOCATION: Manchester
SALARY: £51,000-£76,000 plus pension and fantastic benefits

A unique opportunity has arisen for a Telephony Platform Manager, to play a key role in bringing to fruition and overseeing the delivery of strategic technology programmes across our Telephony platforms.

As the Telephony Platform Manager, you'll be doing the following:

  • To drive a customer focused technology service culture that responds to customers' needs
  • Responsible for the technical service provision and delivery portfolio
  • Help lead, define and support the effective delivery of Technology change programmes
  • Collaborate with and maintain strong partnerships with programme stakeholders
  • Work within an agreed governance structure
  • Demonstrate ability as a proactive technology programme expert providing specialist knowledge
  • Delivery of Personal & Business Banking specific application development and application support
  • Provide a Platform technical centre of excellence
  • Own, manage and supervise the risk which exist across the business area
  • Promote and establish DevOps method and practices within the organisation
  • Help automate and streamline processes by working collaboratively with colleagues


To be successful in this role, you'll have the following skills and experience:

  • Experience in delivering large scale technical platforms
  • Experience of managing multi-disciplinary teams
  • Ability to influence key stakeholders at a senior level
  • Track record of exerting significant influence on business and technology partners for large/complex programmes
  • Model behaviours in line with the Leadership standards
  • In depth experience of Service Management (ITIL)
  • Experience of working in complex technical environments



If you would like to apply for this position, please submit your CV to Danielle.scoble@capita.co.uk

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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