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Telecom Engineer

  • Location: Dorset
  • Salary: £23000.00 - £25000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

Telecoms Engineer - £25k + Benefits

My Client who are a very successful telecoms company based in the South West are currently looking for a telecoms engineer to add to their team.

Duties and Responsibilities

  • Solving technical problems and investigating escalated issues.
  • Ability to review support cases to enable a correct allocation of priorities.
  • Deployment of specialised troubleshooting solutions to help ensure the intricacies of a challenging issue is captured. This may include, but is not limited to onsite installations or replacements of various hardware components, software patching, diagnostic testing, and the use of remote control tools used to access the user's machine for the purpose of troubleshooting and finding a solution to the problem.
  • The building of bespoke software only and hardware/software solutions for shipment & installation within a customer's network.
  • The majority of installations are done remotely from the UK but the right candidate might be asked to travel.
  • Regular customer feedback.
  • Installation, debugging, commissioning.

Ideal Candidate

  • Knowledge of networking components, VoIP, Linux operating systems and basic computer hardware components.
  • Experience in telecoms with an understanding of SIP, SS7 (ISUP+SCCP), SMS.
  • Working knowledge of Linux.
  • High levels of energy, coupled with an enthusiastic, motivated and positive approach to technology.
  • Pro-active and conscientious and be able to handle the conflicting priorities within a busy customer focused environment.
  • Excellent written and verbal communication skills.
  • BA, BSc or HND qualifications desirable but will consider motivated candidates with 2 A Levels minimum.
  • The ideal candidate must be outgoing with good people skills, display an ability to be able to methodically work through technical procedures and enjoy quick-fire problem solving.
  • The candidate will be an experienced, pro-active Telecoms Engineer able to work to procedures under pressure in a customer facing environment.
  • The candidate should have the ability to ascertain and impart appropriate information during installations, and to record activity in the on-line CRM system.
  • IP networks knowledge essential, a good understanding of Telecoms protocol and Linux useful.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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