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Technical Support Consultant

  • Location: Wiltshire
  • Salary: £16000 - £18000 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Capita IT Resourcing is currently recruiting for a Technical Support Consultant to join our FTSE250 client on a permanent basis in their Chippenham office.

Administration Responsibilities:

  • Provide first point of contact for customer queries
  • To monitor Remote Support email queues
  • Schedule Work Requests on Outlook and CRM systems
  • Contact customers to provide scheduling and status information on Work Requests
  • Assign Work Requests to Technical Helpdesk and OOH support consultants.
  • Prioritise and balance Work Request workload for Technical Helpdesk / OOH support consultants
  • Arrange and schedule Overtime resources with OOH scheduled Work Requests
  • Provide status emails alerts to Technical Consultants
  • Provide periodic reports on Helpdesk statistics. Eg. SLAs, closure rates etc.
  • Update CRM system with Remote Support module updates
  • Other administrative duties

Skills/Experience:

  • Proficient in Microsoft office applications, eg email, word excel
  • Excellent customer service skills
  • Good organisational skills

If you are interested in the role and would like to apply, please send me your updated CV in response to this advert for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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