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Technical Support Consultant

  • Location: Oxfordshire
  • Salary: £25000 - £30000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Technical support consultant needed to join a client of mine based in Oxford city centre. My client needs a technical support consultant to help with their numerous successful products which they sell into the public sector.

As the technical support consultant, you will be required to do first and second line support, software testing and add upgrades and patches to existing systems.

Essential Requirements:

  • Experience in application support; A large part of the role is providing guidance to customers on how to use their software.
  • Ability to write queries in SQL for Microsoft SQL Server; Their products are data-heavy systems so the successful candidate would have to be comfortable with SQL.
  • Technical troubleshooting skills; Problems usually require further investigation and troubleshooting to understand the cause so the solution can be provided. The successful candidate would need to be comfortable with troubleshooting technical issues.
  • Strong communication and interpersonal skills; The successful candidate will be working directly with clients, other support team members and developers.
  • Experience reviewing or writing technical documentation; Acting as the party between customers and developers, the successful candidate would need to be able to translate customer requirements into a technical document for a developer to work from.

Bonus Skills:

  • Educated to degree level.
  • Experience with Microsoft Access, Business Objects or SQL Reporting Services; They offer several solutions to allow customers to report on their data so experience in one or more of these is desirable. Experience in equivalent reporting system also considered.
  • Able to use advanced formatting in Microsoft Word to perform mail merges; Their products allow customers to use Word to create documents utilizing Word mail merge, so experience of doing this would be positive.
  • Knowledge of Local Government contracts and finance management systems; As their supported products are related to Local Government, any prior knowledge of this sector will be a plus.

If you would like to be put under immediate consideration, please apply using the link below and I will be in touch.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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