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Technical Support Analyst

  • Location: Ireland
  • Salary: £30000.00 - £40000.00 per annum + Package
  • Job type: Permanent
  • Sector: IT & Information Security

A highly reputable software development consultancy firm currently have a requirement to add a skilled Technical Support Analyst to their team based in Belfast. You will work across their most successful software solutions which they outsource to some of the UK's largest companies such as; National Grid, Scottish Power and British Gas, providing 2nd and 3rd line support on complex technical issues as well as creating detailed reports and helping the development team to fix bugs within the solutions.

The company are going through a sustained period of growth due to a dramatic influx of demand for their products over recent months, hence the requirement for the Technical Support Analyst to join the business.

You as the successful Technical Support Analyst can expect to receive a basic salary of £30,000-£40,000, dependent on your level of experience, as well as a generous benefits scheme which includes options for; private health & dental care, company shares & a range of discounts on products, tickets & services. There will also be extensive training and progression opportunities available.

Your key skills and experience will include;

  • Experience in technical 2nd and 3rd line support, including liaison with customers;
  • Able to follow set support processes & procedures;
  • Strong attention to detail and ability to produce accurate and timely update/reports;
  • Ability to communicate clearly and concisely with customers and internal stakeholders;
  • Ability to work under own initiative, manage own time and work to deadlines;
  • Fault analysis/Debugging skills.

If you feel that you have the necessary level of skills and experience and would like to be considered for the Technical Support Analyst role, please send your CV to Adam Dolan at Capita IT Resourcing now by clicking the apply button below.

***PLEASE NOTE: Interviews will take place immediately for suitable Technical Support Analyst candidates***

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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