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Technical Support (2nd Line)

  • Location: Greater Manchester
  • Salary: £30000 - £33000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Technical Support Consultant

Based in Oldham, Greater Manchester

Up to £33,000pa plus additional allowances!

I'm urgently seeking a Technical Support Consultant to join one of Capita's businesses within the FinTech sector.

I'm looking to speak with individuals who have excellent interpersonal skills, both in written and verbal communication. You will be responsible for the interactions between the business and up to 2000 clients, so exceptional communication and professionalism are key.

You must be able to demonstrate your experience in log interrogation. The organisation use Linux based systems, so previous experience there would be beneficial.

You should have a strong working knowledge of HTML and ideally SOAP, XML and JSON.

We're looking to find candidates with a good working knowledge of SQL also.

You will be responsible for:

  • Ensuring that ticket queues are managed effectively & responded to within agreed service levels
  • Providing technical integration support to clients, focussed on minimising the time it takes for merchants to go live following sign up
  • Driving service improvements targeted at reducing call volumes and improving the quality of support provided to clients
  • Providing best practice incident management of issues impacting our merchant base through to resolution, including escalation within the business & communication to merchants
  • Configuring various servers in a Linux environment specific to the business' various applications
  • Interrogating log files to triage communication problems between client side servers and the business
  • Quering production databases to run reconciliation reports for the management team
  • Building POST requests in JSON, HTTP, SOAP and XML for various test cases specific to the business' Hosted and API integrations

I have interview slots next week on Wednesday, Thursday and Friday.

If this sounds like the job for you, please apply with your CV.

Have any questions? Contact Stephen on 07523502513 or stephen.mann@capita.co.uk

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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