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Technical Services Manager - Homeworking

  • Location: South East
  • Salary: £55000.00 - £70000.00 per annum + Car allowance + benefits
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Capita IT Resourcing is currently recruiting on behalf of a Microsoft Partner in their search for a Technical Services Manager to join them on a permanent basis. The successful candidate will join the Modern Workplace team and will be required to proficiently handle teams of technical staff to ensure the appropriate mix of technical skills and capacity are available to support delivery priorities. They are responsible in part for project estimation, setting of targets, defining deliverables, as well as making decisions in respect of new business and delivery of strategic objectives including assistance in solving technical and/or delivery issues as and when needed. The Technical Services Manager bridges the gap between technology and management encompassing functions including planning, scheduling, budgeting, recruitment, leading technical teams and projects, providing technical expertise and managing internal as well as external escalations. This is a home-based role but some travel to the office for meetings will be required.

Main responsibilities:

  • Ensure standard operating procedures and team guidelines are in place
  • Ensure teams follow the correct procedures, policies and documentation requirements across delivery engagements
  • Able to guide the team through the delivery stages and review the completed work effectively
  • Provide direction and guidance in approach to design, delivery and implementation
  • Able to make quick decisions and solve problems to provide an efficient environment for project execution and implementation
  • Identify resource requirements and provide efficient capacity planning, for effective staff management
  • Must provide team leadership when required and serve as a mentor to team members
  • Identify and build virtual project teams and working groups to meet customer needs
  • Task allocation and performance evaluation of team members
  • Manage planning, budgeting and reporting activities and make presentations on team status and present regular reports to senior management
  • Meet with client teams and conduct regular team meetings and track team progress
  • Interview candidates and hire resources
  • Conduct performance reviews of team members and identify areas of improvement, give feedback and recommendation for promotions or salary increments
  • Estimate team and project budgets, coordinate with finance department for funds and plan for purchasing of equipment in a cost-effective way
  • Provide an efficient working atmosphere and ensure objectives are met within stipulated timescales and build close working relationships with Pre-Sales and Sales at all levels

Skills and experience:

  • Breadth and depth of knowledge and business acumen obtained from experience of project and Programme management
  • Understanding of EUC and O365 technical solutions
  • Experience of a variety of industries, public or private sector, with experience in an outsource environments
  • Demonstrable experience of working in complex change environments with multiple stakeholders
  • Experience of influencing staff at all levels to ensure that all members of the team own deliverables and meet objectives
  • Experience of working across departments to achieve goals and results
  • Skilled in negotiation and influencing techniques including the ability to challenge and 'reality test' constructively
  • Experience of facilitating group discussions
  • Experience in business case development
  • Evidence of continuing professional development

If you are interested in the role and would like to apply, please send me your updated CV for immediate consideration via the link below.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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