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Technical Lead - Connectivity & Security

  • Location: Nottinghamshire
  • Salary: £55000.00 - £80000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

Technical Lead Connectivity and Security - Up to £80k

Capita IT Resourcing is partnered with a leading MSP in their search for a Technical Lead for their Connectivity and Security tower. The successful candidate will be an experienced people manager with a strong technical background. They will be responsible for developing, establishing and managing the Connectivity and Security community which consists of highly skilled 2nd/3rd Line Engineers. They will also matrix manage a team of Project and Field engineers. They will provide technical direction, deliver projects, drive incident resolution within the tower whilst also guiding the team to deliver first class customer experience.

Role responsibilities for Technical Lead:

  • To review, comment and authorise solutions that may come in from the sales community, and to take appropriate action as to ensure that these can be managed effectively in BAU
  • To define, develop, establish and communicate the practices and processes necessary for effective ticket management (ITIL) & work order completion (projects)
  • To develop and maintain a knowledge base to assist all engineers with their roles and responsibilities
  • To ensure that training & certification management is carried out across all team members, both direct and matrix managed.
  • To ensure that team members have a clear and current career path, and to ensure this is understood and assessed both on an individual level and as a team
  • To work closely with product, presales, account management and 1st line teams to ensure that each have the correct level of information and support to ensure we sell, bring into service and service customers correctly.
  • To demonstrate a thorough knowledge of systems, accountabilities and strategy in order to understand impacts on operational efficiency.
  • To manage 3rd parties as required.
  • Provide support and assistance to team members and customers on escalated incidents.
  • Attend customer meetings when requested to provide technical input and to own the technical elements of any SIP or CSIP.
  • To periodically review effectiveness and efficiency of the teams and the processes they manage
  • To ensure that our client remains current and effective as a managed service provider within the Connectivity & Security space

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration.

Technical Lead Connectivity and Security - Up to £80k

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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