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Tech Support Team Leader

  • Location: Hampshire
  • Salary: £30000.00 - £40000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Technical Support Team Leader

Capita IT Resourcing are looking for a Technical Support Team Leader to join a Managed Services Provider who are a Microsoft Gold Partner based in Basingstoke. As the Technical Support Team Leader, you'll be managing a team of 2 engineers being the escalation point, ensuring IT issues and requests are resolved within SLA. The split on this role is 70% hands on & 30% managing.

This would be a great opportunity for someone with 2+ years' experience within a service desk and customer facing role who is looking for that next step up in their career.

Skills:

  • Minimum of 3 years' experience in an IT support environment, or a strong IT background with relevant education.
  • Experience of implementing and supporting Microsoft Windows 10
  • Excellent knowledge of Microsoft Office Products.
  • Experience of supporting and administering Office 365 environments (MUST HAVE)
  • Knowledge of TCP/IP, DNS, DHCP, VLANs, VPN and Firewalls.
  • Working knowledge of Active Directory and GPO.
  • Good communication skills and the ability to work in a team.
  • Excellent problem solving and analytical skills.
  • Experience authoring IT documentation, such as reports, RFC's, User training documentation etc,.
  • Experience liaising with 3rd Party vendors to resolve support issues such as Microsoft Support or application vendors.

Desirable

  • Previous experience of leading a support team
  • Azure
  • ITIL Certification or Experience
  • Microsoft MCP or equivalent

If you believe the Technical Support Team Leader role is a great fit for you then please send over your CV and we'll be in contact asap.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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