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System Support Engineer

  • Location: Wiltshire
  • Salary: £25000.00 - £30000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Capita IT Resourcing are recruiting for 3 System Support Engineer to join our offices in Chippenham. The System Support Engineers will provide support for second line faults, supporting the 1st line Field Service teams and performing regular software/hardware updates/upgrades to customer's equipment at a national level.

Responsibilities:

  • To provide a Triage function for all DS3000 incidents logged by customer
  • To deal with Incidents or Problems that have been passed to CSS Department
  • To install new technical or software requirements as defined by customers, (otherwise understood as planned changes or Variation Orders)
  • To follow procedures in line with company policy (i.e. Local Procedures or ISO20000-1 defined processes) and suggest and follow-up improvements in line with CSIP.
  • To provide technical support to 1st line Field Engineers
  • To provide technical support to users
  • To provide technical support to external customer engineering staff.

Skills:

  • PC/Server Support experience (hardware and software)
  • Have a Degree or equivalent experience in Electronics/Communications/IT related discipline
  • Problem solving and diagnostic skills, including remote investigation and diagnostics.
  • Practical experience in TCP/IP network support including routers, switches and firewalls
  • MS Windows XP- 10 and Windows Server 2003 to 2016 knowledge, Active Directory, Group Policies.
  • Working knowledge of virtualisation technologies (Hyper-V, VMWare,)
  • Working knowledge of VOIP/SIP
  • Customer service/Customer facing experience
  • Must hold a full UK drivers licence
  • Experience of ITIL system lifecycle workflow

If you are interested in the role and would like to apply, please send me your CV in response to this advert for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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