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Support Engineer

  • Location: South East
  • Salary: £30000 - £37000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Support Engineer needed to join one of the fastest growing businesses in Europe. A big name within the customer analytics market.

As the Support Engineer, you will be joining a dedicated team already established. The reason for the position is organic growth.

Responsibilities:

  • Providing timely & consistent technical solutions to external customers & third parties based on service level agreements & ensuring all support cases are recorded accurately in our ticket database.
  • Providing technical support in line with escalation timeframes delivered through a documented technical plan of action and concluded with a written root cause analysis.
  • Providing the availability of quality technical knowledge-base articles through authoring technical root cause reports. Assisting in the expansion of our Knowledge Base ensuring all information is accurate, helpful and of the highest standard.
  • Developing strong customer relationships through direct communication with customers or third parties to achieve highest levels of customer satisfaction. Where possible to deliver proactive & preventative customer support activities.
  • Working collaboratively within other teams


Experience Required:

Mandatory skills:

  • Impeccable client-facing attitude;
  • Team player;
  • Experience of supporting IT systems
  • Excellent numeric and communication skills (written and verbal).

Optional skills:

  • Experience of PostgreSQL;
  • Experience working with ITIL processes
  • Basic knowledge of programming/scripting languages;
  • Experience with Agile processes
  • Experience in the Retail Sector

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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