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Support Consultant

  • Location: Cambridgeshire
  • Salary: £25000.00 - £35000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Capita IT Resourcing are currently working with a FTSE 100 organisation based in Huntingdon assisting them in their search for a Support Consultant to join their team on a permanent basis. They provide HR and Resource Management software products and related services to the public sector, based around their product site. This is supplied to customers via General Releases, Maintenance Releases and patches. Their customers raise incidents for issues that affect the operational performance of the software. Additionally, customers can request bespoke additions.

The Service Desk investigates and resolves Incidents raised by customers. Their team also provides technical resources to design and build bespoke additions to customer's systems, typically using eSeries UDF pages, Oracle Portal pages and PL/SQL code.

The support consultant will be involved in the swift investigation and resolution of Incidents and the creation of bespoke solutions as part of the team and in accordance with the Support Code of Practice and Maintenance contracts. The purpose of the role is to minimise the impact of Incidents reported by customers of their software products and to ensure as good a resolution as possible to those Incidents.

You will be working with the Service Desk Manager in maintaining a rolling programme of improvements to standards and processes, pro-actively proposing any improvement ideas, and assisting in the implementation and documentation of improvements.

Desired skills and knowledge:

  • PL/SQL - in-depth of other SQL e.g. SQL Server would be considered
  • UNIX - basics only, running shell scripts, navigating folders etc.
  • UK Police personnel practices and policies
  • Oracle E-Business suite - support of HR, Financials or Payroll

If this position is of interest, please apply using the link below to be put under immediate consideration and I will be in touch!

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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