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Solutions Support Analyst

  • Location: Hampshire
  • Salary: £21000.00 - £25000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

An excellent new opportunity has opened for a Support Analyst to join an industry leading screening and vetting company based in Alton. As part of this team, you will be helping to ensure businesses appropriately manage their levels of risk and save both time and money. Through our innovative screening solutions, we aim to offer the lowest level of risk and the highest level of candidate satisfaction

We have an exciting new role for a Digital Solutions Support Analyst. You will provide first line application support for our client's core business applications and associated technologies, ensuring that fault calls are logged, triaged and managed to resolution. You will also carry out testing on applications in accordance with the documented test strategy, and to log issues in the appropriate defect management system.

The key responsibilities for this role include:

  • Be the first point of contact providing application support (via phone/email/web portal)
  • Ensure that issues/faults are logged within the service desk and are responded to within given SLAs
  • Carrying out documented daily checks on applications and associated technologies, and logging results
  • Carry out and record application testing
  • Create training documentation, and deliver & type training to other managers within the business
  • Creation of weekly/monthly reporting of support requests against SLAs

What will you need?

  • Demonstrable experience in Microsoft Azure PaaS applications (ideally within a service desk)
  • An understanding and awareness of ITIL
  • Strong analytical skills with the ability to learn new information quickly
  • Excellent organizational and prioritizing skills
  • Strong desire to obtain new skills and develop
  • To be able to work to own initiative and portray first class problem-solving skills using proactive thinking and promoting out of the box solutions to the business

If you are interested in this fantastic opportunity, please either apply via the link below for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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