Solutions Support Analyst

*Working from home* Solutions Support Analyst needed to join a technology leader in real-time optimisation and workforce management solutions. This business offers its customers a choice of on-premise or hosted software as a service.

Solutions Support Analyst will ensure my clients customers achieve maximum benefit and satisfaction from all services. This is a varied position which requires technical ability, understanding and flexibility.

Responsibility;

• First customer contact for 2/3^rd line support to analyse, diagnose and resolve issues with the broader support team
• Testing new software releases and customer configurations prior to installation
• Testing and go-live for new customer deployments and configure system demonstrations for new customers
• Provide general support

Skills needed;

• 2 years' experience working in a software support position for business applications and customer environments
• Proficient with SQL and relational databases
• Strong Excel experience
• Experience of CRM
• Strong problem solving
• Understating of SOAP/XML web services

Apply now for immediate consideration

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.