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Solutions Support Analyst

  • Location: Merseyside
  • Salary: £28000 - £35000 per annum + 10% bonus
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

*Working from home* Solutions Support Analyst needed to join a technology leader in real-time optimisation and workforce management solutions. This business offers its customers a choice of on-premise or hosted software as a service.

Solutions Support Analyst will ensure my clients customers achieve maximum benefit and satisfaction from all services. This is a varied position which requires technical ability, understanding and flexibility.

Responsibility;

  • First customer contact for 2/3rd line support to analyse, diagnose and resolve issues with the broader support team
  • Testing new software releases and customer configurations prior to installation
  • Testing and go-live for new customer deployments and configure system demonstrations for new customers
  • Provide general support

Skills needed;

  • 2 years' experience working in a software support position for business applications and customer environments
  • Proficient with SQL and relational databases
  • Strong Excel experience
  • Experience of CRM
  • Strong problem solving
  • Understating of SOAP/XML web services

Apply now for immediate consideration

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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