Accessability Links

Solutions Support Analyst

  • Location: Merseyside
  • Salary: £28000 - £35000 per annum + 10% bonus
  • Job type: Permanent
  • Sector: IT & Information Security

*Working from home* Solutions Support Analyst needed to join a technology leader in real-time optimisation and workforce management solutions. This business offers its customers a choice of on-premise or hosted software as a service.

Solutions Support Analyst will ensure my clients customers achieve maximum benefit and satisfaction from all services. This is a varied position which requires technical ability, understanding and flexibility.

Responsibility;

  • First customer contact for 2/3rd line support to analyse, diagnose and resolve issues with the broader support team
  • Testing new software releases and customer configurations prior to installation
  • Testing and go-live for new customer deployments and configure system demonstrations for new customers
  • Provide general support

Skills needed;

  • 2 years' experience working in a software support position for business applications and customer environments
  • Proficient with SQL and relational databases
  • Strong Excel experience
  • Experience of CRM
  • Strong problem solving
  • Understating of SOAP/XML web services

Apply now for immediate consideration

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Start your search again

Similar jobs
Business Analyst
Liverpool, Merseyside £45000.00 - £50000.00 per annum
Apply
Linux Support Engineer
Liverpool, Merseyside £35000.00 - £45000.00 per annum
Apply
Senior Java Developer
Liverpool, Merseyside £50000.00 - £55000.00 per annum
Apply
Back to Top