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Solutions Implementation Consultant - Homeworking, some travel

  • Location: West Midlands
  • Salary: £35000 - £45000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Capita IT Resourcing is currently partnered with a leading force in Mobile Workforce Management and Field Service management solutions in their search for a Solutions Implementation Consultant to join them on a permanent basis. The company was founded in 2013 and has enjoyed impressive 50% growth of recurring revenue for each of the past 3 years. As part of their continued growth they are seeking to recruit a consultant who can work with their clients to help to implement the solutions.

Role description:

A key objective for the successful candidate will be to ensure customers achieve maximum possible benefit from the client's solutions and are highly satisfied with the system reliability and consulting services received. This requires business analysis and customer liaison skills.

Having received product training in their technology, the Solution Implementation Consultant activities will include:

  • Utilising your deep product understanding and applying this to how best to address customer needs.
  • System configuration, testing and go-live for new customer deployments.
  • Testing customer configurations of new releases prior to installation.
  • Preparation of system demonstrations and tests with customer data.
  • Assist the support team when required.

The successful candidate will work from home with occasional travel to customer sites. There is a high degree of interaction with colleagues with regular meet up sessions/workshops. Product training will be provided in the UK and in Germany.

Key skills and experience for the role:

  • Minimum 2 years' experience of field service management, schedule optimisation, mobile applications or field operations IT software solution deployment, either with a solutions provider or working for a field service organisation.
  • Strong problem solving ability, analytical skills and good time management are required.
  • Excellent written and verbal English, able to articulate concisely with enthusiasm and clarity.
  • Quickly establishes credibility, trust and rapport with customers and colleagues at all levels.
  • Takes personal responsibility, with a flexible "can do, will do, whatever it takes" attitude.
  • Must be an existing resident in the UK
  • Hold a full valid driving licence and passport
  • Good ability with SQL and knowledge of relational databases
  • Proficient with MS Office, especially Excel
  • Understanding of SOAP / XML Web services

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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