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Solution Architect - (Inbound Services) REMOTE

  • Location: West Yorkshire
  • Salary: £48000.00 - £55000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Solution Architect - (Inbound services) REMOTE

Job Purpose

You'll be supporting our clients overall vision by working with Senior Management, CRM's, and other relevant internal and external stakeholders to understand client / market requirements and assist in the creation, management, delivery and continual development of the overriding 'Solutions' strategy needed to meet these requirements.

This includes 'Inbound Services' - digital mailroom, invoice processing, back scanning and archive / retrieval services, EDMS, RPA and other critical business and document workflows and 'Outbound Services' - print and mail, hybrid mail, document design, multi-channel communication delivery, print management, web based / online solutions, EDMS, data services and marketing services.

It also includes the solution sets (tools, processes and services) needed to meet market needs and enable the achievement of core financial objectives - revenue and contribution.

Principle Accountabilities

To act as a customer-facing subject matter expert / analyst on the solution sets needed to meet client and market requirements for all services

* To assist in the development of the pre-sales tools and services needed to advance prospect / client opportunities through this critical stage of the sales cycle

* To maintain a thorough understanding of market requirements and technology and assist in the development of services and solutions as they relate to the strategic direction of the business and its clients

* To provide advice, support and guidance to Senior Management, CRM's and the wider business in pre-sales scenarios - including presentations / demonstrations to prospects and customers

* Carry out assessments of customer communications / document production processes, technologies and legacy document process workflows - including requirements gathering and definition, due diligence and analysis

* Hold the ownership of the solutions design aspects of the proposed solution

* To map and document legacy business processes and articulate associated services and solution designs. This includes the drafting of visit assessments, project briefing documents, proposals, solution statements, specification documents, HLD's development briefs and other forms of written communication

* To implement and configure products and services at customer sites as a lead analyst

* To actively contribute and support all aspects of the tender process and strategy for the business

* Assist in the accurate completion of company sales governance processes

* To liaise with the project management / development teams and external third parties (where required) on customer projects

* To complete regular management and financial reports for all project work in line with business and personal objectives

Essential Skills / Experience

Experience and / or knowledge in the outbound document outsourcing industry - including competitor landscape

* Experience and / or knowledge of the inbound document outsourcing industry - including competitor landscape

* Experience of requirements gathering, due diligence and business analysis activity

* Experience working in and delivering digital / business transformation initiatives and programmes

* Ability to work independently in the achievement of assigned targets

* Exceptional organisational and planning skills

* Exceptional written and verbal communications - with the ability to outline complex propositions in layman's terms

* Ability to work on multiple projects at one time

* Ability to work under pressure and to tight deadlines

* Excellent attention to detail and accuracy

* Strong interpersonal skills and the associated ability to interact with individuals at all levels within the organisation, clients, partners and suppliers

* Strong technical capability to be able to detail technical requirements to IT, developers and other internal and external technical teams

* Sound experience of Microsoft Office tools - including Visio and Project

If this sounds of interest please get in touch (paul.carlin@capita.co.uk or apply directly through the link)

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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