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Software Support

  • Location: Cheshire
  • Salary: £30000.00 - £35000.00 per annum
  • Job type: Permanent
  • Sector: Development
This vacancy has now expired.

Job Title: Software Supports

Location: Wilmslow

Salary: £30,000pa - £35,000pa

My client is a leading FinTech house that provides software and systems support to several building societies and small banks in the UK, my client software supports the customer journey end to end including the application process and the ongoing servicing as well as supporting the fulfilment of industry regulatory requirements.


Principally working on our service desk, you will assist our users as they contact us seeking help on system features or reporting issues. Given the nature and business of our customers and their requirement to adhere to regulatory procedures and deadlines, often the issues reported will require immediate attention, escalation and resolution.

An important part of the role is also to assist in the testing of new and amended software features.

As you become more familiar with the software and with our customers you will also assist with on-site training, and with bespoke implementations and projects as they arise.


  • Dealing with incoming requests for help in a professional, courteous manner
  • Assist customers with day-to-day use of the software
  • Correctly diagnosing and resolving customer enquiries and problems
  • Identification and escalation of time-critical issues, including regulatory deadlines
  • Software testing
  • Assist customers with a range of regulatory reporting requirements
  • Assist customers with other ad hoc reporting requirements
  • Analysis and documentation of software change requests
  • Participate and contribute in team meetings and share knowledge with team colleagues
  • On-site customer training and consultancy
  • Involvement with customer implementations and projects


  • Financial services knowledge and experience, preferably in a building society or bank
  • Understanding of IT systems and processes
  • Familiarity with the building society model highly desirable
  • Solid helpdesk experience
  • Problem analysis, prioritization, and resolution
  • Supporting customers in their use of software
  • Highly organised and able to work on own initiative to complete the range of tasks required
  • Ability to liaise and communicate confidently and professionally with customer representatives at all levels
  • Working knowledge of the regulatory issues faced by Financial Services Institutions
  • Familiarity with JIRA (service desk) or similar
  • SQL and knowledge of development platforms welcomed

This is an urgent requirement for the company so apply now by sending a copy of your CV. For more information, please call Aiden Pople on 07398 790 366.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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