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Small Projects Coordinator (IMAC)

  • Location: Derbyshire
  • Salary: Up to £0.00 per annum
  • Job type: Contract
  • Sector: IT & Information Security
This vacancy has now expired.

JOB TITLE: Change Coordinator

ACCOUNTABLE TO: Senior Service Delivery Manager

Job Purpose

The Change Coordinator is responsible for a number of key functions within Capita's IT Services department. These include the delivery of a high quality services to key stakeholders within the NHS-BSA and their end users. Ensuring Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role, and requires that you establish and manage expectations within the business and achieve these expectations to a high standard.

The post holder will support the Service Delivery team and is responsible for key areas of Service Delivery:

Key Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required

The post holder will support the Service Delivery team and is responsible for key areas of Service Delivery:

Service Operations

Responsible for the management of the ITIL Service Operations processes relevant to the BSA account.

* Access Management

* Oversee the Request Fulfilment process

o Oversee the IMAC process

o Ensure the IMAC procedures are appropriate and followed ensure records such as the CMDB is up to date

o Oversee the Small Projects process

* Promote good communications with Customer

* Liaise with the Service Desk to ensure quality service delivery of changes

Background / Qualifications

The post holder must have specialist knowledge across a range of IT disciplines. Experienced in delivery of small projects and IMAC's for large customers.

Knowledge/Skills

Knowledge

Depth

Description

Health and Safety

Familiar with

Statutory health and safety requirements relating to working environment.
Examples: building services, standby power systems, communications towers/masts, antenna erection.

Project Management

Familiar with

Principles, methods, techniques and tools for the effective management of projects from initiation through to implementation.
Example: PRINCE2 or Agile.

ITIL Processes

Proficient in

Have excellent working knowledge and experience of those ITIL Processes that effect this role

Time Management

Proficient in

Ability to work proactively under own initiative, take responsibility and work to deadlines

Analytical Skills

Proficient in

Have analytical skills including the ability to handle numerical data and statistics

Project Management

Proficient in

Have experience in managing and coordinating small projects

Communications

Proficient in

Have the ability to converse fluently, logically and confidently with a wide range and levels of stakeholders both internal and external of Capita


Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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