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Service Manager

  • Location: South East
  • Salary: £32000 - £40000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

As Service Manager, you will play a key role in the delivery of a Support Service at Capita Application Services. You will be responsible for overseeing the delivery of support services to a variety of customers across multiple sectors and technologies. You will ensure the smooth running of the application support team by service level monitoring, prioritising incidents when required.

You will liaise with customers and third party suppliers to build strong relationships as you oversee the delivery of a range of IT services in line with agreed SLAs.

Working with customers and delivery teams, you will be instrumental in the development of new services by owning and producing service designs. You will ensure the smooth transition of new or changed services into support. Using ITIL Service Operations processes you will ensure the highest levels of service excellence.

Who we're looking for someone who has:

  • Excellent knowledge of service management practices.
  • Knowledge of service management toolsets and reporting.
  • Good knowledge of methodologies and processes used for supporting IT effectively.
  • ITIL certification.
  • Excellent relationship-building skills.
  • A strong customer focus.
  • Strong organisational and planning skills.
  • Previous experience of IT operational service and support roles.
  • Experience of third party service management including Service Level Management in an outsourced arena.
  • Previous experience in a Service Management role.
  • Experience of holding structured Service reviews with evidence of Continual Service Improvement.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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