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Service Manager

  • Location: Central
  • Salary: £40000 - £45000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security, Projects, Programmes & Change
This vacancy has now expired.

Service Manager

Home-based (Scotland)

Salary up to £45,000 plus car allowance

An urgent and immediate requirement has arisen for an experienced and dedicated Service Manager to join a division of Capita and work closely with a number of high-profile clients.

Capita are the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India. Capita has created a rewarding environment where staff are inspired and motivated to adopt and deliver new ways of working, transforming and delivering services for our clients. Working for Capita will give you the opportunity to work for a FTSE 250 company with a diverse range of customers. We are always striving to immerse ourselves in the latest technologies and this is where the role will come in. Joining Capita Secure Solutions and Services, you will be working closely with emergency services throughout Scotland to ensure that customer expectations and requirements are consistently met.

Coming from a strong Service Management background, you will be the "primary" point of focus to oversee all service matters and managing the needs and expectations for a customer. This is to ensure that Capita provides the best possible service to Customers in accordance with the contractual agreement. The role will require you to be ITIL qualified (at least to Foundation) and have a passion for delivering excellent service to clients. A background in working with emergency services would be desirable but not essential. The main thing is that you can understand the customer requirement, communicate them effectively to the wider Capita business and propose solutions to deliver the best solutions.

This will be a home-based role with travel required throughout Scotland (and some in Northern England) and comes with a salary up to £45,000, car allowance and benefits.

Telephone interviews are scheduled to take place the week commencing Monday 6th August so apply now by sending a copy of your CV. For more information, please call Mark Goode on 07592 119 142.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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