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Service Management Specialist

  • Location: Somerset
  • Salary: Up to £50000.00 per annum
  • Job type: Permanent
  • Sector: Digital & e-commerce, Projects, Programmes & Change

Service Management Specialist.

Capita are looking for an experienced Service Management specialist who will be responsible for designing, delivering, managing and improving IT services. In this role, you will be responsible for defining and managing a framework for service level agreements with customers and external service providers, working closely with Supplier Relationship Manager and thus, you must have a proven ability to negotiate and collaborate effectively with suppliers alongside internal stakeholders. You will be responsible for driving service efficiencies and continuous improvements to maximise performance to meet the organisation's needs to deliver digital change.

We are looking for someone that has demonstrated experience of strong leadership, who is able manage a technical team to resolve daily incidents based on SLAs, ensuring services are restored with minimum impact. You will develop a cohesive business continuity and disaster recovery plans. Conduct lessons learned reviews for major incidents and problem management methods are embedded into the service. Reviewing both tactical and longer-term metrics for the team and handling performance that is outside of the defined thresholds.

A degree in this field or equivalent relevant experience, ideally ITIL or equivalent. You will have worked within a Digital or IT environment within a medium sized organisation for a significant time and have worked with major IT suppliers to lead the development of contracts for new supplies and services. You will also be well versed in project or programme delivery and preparing and presenting reports, as well as liaising with service users and stakeholders.

Service Management Specialist

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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