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Service Desk Support Engineer

  • Location: Hampshire
  • Salary: £23000 - £28000.00 per annum + Bonus and Benefits
  • Job type: Permanent
  • Sector: IT & Information Security


Service Desk / Provisioning Coordinator


This is a fantastic opportunity to join an award winning organisation. Due to continued growth and expansion, my client are looking for a Service Desk Coordinator to join their successful team. With offices in Hampshire, my client design, install and maintain business telecommunication solutions for their customers throughout the UK.
Based in their Romsey office your hours of work would be 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:30pm on a Friday


Key Tasks & Responsibilities

  • Answering calls and logging customer queries
  • Informing customers of new and ongoing orders via telephone and email
  • Diagnosing and resolving broadband, fixed line and telephone system queries
  • Place and manage product orders using a variety of internal and external systems
  • Provide outstanding customer service by ensuring that all orders are progressed through to completion, whilst keeping the customer informed throughout the entire process


Ideally you need:

  • An understanding of PSTN, Broadband and Ethernet Technologies
  • An understanding of PBX / Hosted telephone systems
  • To be comfortable working in a team environment
  • To be willing to learn and progress into other roles
  • Strong customer service skills and experience in a helpdesk environment
  • Excellent telephone technique and manner


This is a genuinely outstanding role with an organisation committed to creating and developing an excellent work environment, whilst also offering the chance to grow and move into other areas within the company.
If this is something of interest then please send across your CV for consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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