Service Desk Manager (Jira, Atlassian) ITIL
Service Desk Manager to work for a leading digital client who is witnessing an immense period of growth. Due to growth of the business and bringing on a number of new projects they are looking for a service desk manager with strong ITIL's experience coupled with Jira and Atlassian software experience to join their team based in Edinburgh.
The nature of the role for the service desk manager will be to establish the working practices and processes of the Service Desk function with senior management. Be accountable for all service SLA's, providing both internal and external reporting, providing full visibility of service levels, volumes of work, and resource utilisation. You will be identifying areas for improvements using collated MI to minimise potential service failures, highlighting risks and issues. Manage resource allocation and provision to ensure the contractual level of service is provided to each client, whilst maximising utilisation of resources across the business. Act as 1st line of escalation for service issues.
The ideal Service desk manager will be an experienced service desk manager with a strong ITIL background and have strong Jira experience coupled with experience or knowledge of using Atlassian based software. You will also have knowledge of software application development and software development lifecycle from an application support background and experience of managing a team of service desk analysts.
This is a fantastic opportunity to join a growing digital business who offers a great career path and opportunities.
Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
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