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Service Desk Engineer SC Cleared

  • Location: London
  • Salary: £150 - £300 per day
  • Job type: Contract
  • Sector: Projects, Programmes & Change
This vacancy has now expired.

Experienced service desk analysis needed to a long term contract based in Central London.

Due to the nature of this role only candidates with SC Clearance and NVVP Level 3 will be appropraite.

Responsiilities:

  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional and meeting call quality standards
  • Categorise incidents against agreed classifications
  • Ensure incoming incidents/service requests are logged accurately ensuring all relevant information is obtained, correctly prioritised and caller is advised of unique reference number
  • Assign the incident to the correct resolver group and ensure that incident response SLAs are met
  • Monitor the outstanding incident queue and ensure all are progressed in a timely manner, within SLAs
  • Ensure that the user is kept informed of progress, that delays are avoided in responses and that incidents are updated with any progress, customer comments or third party updates
  • Ensure that all work is carried out and documented in accordance with required standards, methods and procedures
  • Log and manage calls with external support desks
  • Apply first time fixes when required; identify and progress a first time fix resolution

If you're interested in hearing more about the above position then please send an up to date CV via the link.

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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