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Service Desk Analyst

  • Location: South East
  • Salary: £17000.00 - £20000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

Service Desk Analyst - up to £20k - Winnersh

Capita IT Resourcing is currently recruiting for another Service Desk Analyst to join a leading Managed Service Provider client based in Winnersh, near Reading. Operating at a 1st line level, the SDAs are the first point of contact for customers calling in. As such the role requires high levels of customer service and professionalism.

Main responsibilities for the Service Desk Analyst role:

- Log incidents, requests and field enquiries
- Triage of incidents including accurately capturing all relevant information and furnishing regular updates
- Troubleshooting incidents
- Perform diagnosis checks as required
- Remotely performing regular maintenance and administration tasks
- Produce and maintain accurate documentatio

Key skills an experience for the Service Desk Analyst role:

- Previous Service Desk experience (ideally within a MSP environment)
- ITIL (understands key principles)
- Windows 7 and above (troubleshooting)
- Exchange administration
- Basic networking knowledge (LAN, WAN, VLAN)
- Basic virtualisation (VMWare, Hyper-V)
- Office 365 knowledge/understanding is desirable

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration.

Service Desk Analyst - up to £20k - Winnersh

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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