Accessability Links

Service Desk Analyst

  • Location: Cheshire
  • Salary: Up to £20000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

A leading, globally established Software Development Consultancy currently have an immediate requirement for a Service Desk Analyst to join their growing team based in Macclesfield. This is a chance for you to join a company which offer a genuinely unique and supportive working environment as well as a clear and defined, individualised progression plan from day one within the business. You will gain experience working directly with some of the UK's most recognisable brands as well on a range of complex IT systems.

You as the successful Service Desk Analyst can expect to receive a basic salary of £20,000to begin with, rising to £21,500 after your 3 months' probation + a generous benefits package.

Key Service Desk Analyst accountabilities will include;

  • Handling queries and providing guidance and advice on system matters.
  • Provide the initial assessment on all incidents, using SLA's and ITIL methodology
  • Provide fantastic customer service by proactively monitoring our systems, ensuring that any problems are resolved before it affects the customer
  • Liaise with colleagues to ensure service levels are within agreement levels set with the customer and both internally

What you'll need;

  • Ideally 6 months experience in a similar 1st Line Support/Service Desk Analyst
  • Excellent telephone manner
  • Strong communication and interpersonal skills
  • Ability to manage your own time & work effectively
  • Willingness to learn and a desire to progress

If you feel that you have the necessary level of experience to be successful in the Service Desk Analyst role and would like to be considered, please send your CV to Adam Dolan at Capita IT Resourcing now by clicking the apply button below.

***PLEASE NOTE: Interviews will take place immediately for suitable Service Desk Analyst candidates***

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Start your search again

Back to Top