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Service Desk Analyst

  • Location: London
  • Salary: £22000 - £25000 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Based in the heart of London two minutes from Farringdon station you will be a Part of a dynamic team within an organisation that specialises in employer branding and marketing who operate globally, and work with some of the largest organisation in the world. You will be supporting the day to day issues to all the brands within the division.

What You will be doing:

  • Acceptance and resolution of 1stand 2nd line support calls logged.
  • Provide face to face, telephone and remote support.
  • Assist with monitoring and maintaining the desktop suite of endpoint products.
  • Assist with the maintenance of the backup schedule.
  • Manage company mobile accounts
  • Participate in IT Operations projects wherever necessary.
  • Provide input into IT operational tools that should be used and where appropriate assist with the configuration of these tools.
  • Process ITequipment orders ensuring asset registers are kept up to date.
  • Ensure an understanding and adherence to IT General Controls.
  • Management of IT Support Ticket Queue to ensure that IT tickets are dealt with against the appropriate SLA.
  • To maintain Operational and User procedures.
  • Some travel to other sites to cover for colleague holidays / sickness.
  • Initiation of escalation procedures when incidents are not resolved within the required Service Level.

What we are looking for:

A relevant IT qualification or Microsoft certification (MCSE, ITIL, MCP)

  • 2-3 years in an IT Service desk/ desktop support environment
  • Mac OS 10 knowledge
  • Good working knowledge of a range of technologies including Windows Server 2012, Active Directory, DNS, Group Policy,Windows 7, Windows 10
  • Office 365, Exchange Online, MS Office 2010
  • Remote Desktop Services.
  • Sophos Cloud AV
  • NetGear Knowledge

Join us and in return you'll be rewarded with

  • Reward scheme - online discounts on products & services
  • Competitive salary
  • Contributory Pension scheme
  • Great Career progression opportunities

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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