Accessability Links

Service Desk Analyst

  • Location: Greater Manchester
  • Salary: £16000 - £17500 per annum
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Help Desk Advisor

I am currently working with the UK's leading provider of library management systems to education with over 30 years' experience developing high specification library systems for schools and colleges.

Established since 1981, my client has been working together at the forefront of library automation. We've led the way on several successful advancements, being the first to incorporate biometric technology into our systems, developing hand held mobile solutions and most recently, integrating library resource centre management with learning platforms and VLE's.

Over the years, we've made it our priority to listen carefully to our customers, constantly evolving our systems to keep pace with ongoing developments in the educational industry. We have a strong understanding of the unique requirements of our market, already providing ongoing support to thousands of schools and colleges and the popularity of our systems now extends to over 10,000 educational clients just in the UK alone. Our growing community of new and existing users continues to develop, securing our leading position in the UK and generating further success throughout Europe and the rest of the globe.

You will be responsible for providing first line functional and technical support to MLS customers. You must be committed to delivering a professional service of the highest quality. You will Receive 4 weeks initial training to ensure that you are up to speed with the latest technology and systems that my client uses.

MLS are looking for:

  • A self-motivated individual with a minimum of 1 year's previous experience working within a help desk or customer service role.
  • Basic knowledge of networks, SQL, Access and Excel required.
  • Strong written and verbal communication skills are essential.
  • Experience and understanding of typical service desk operations, such as escalation procedures and knowledge transfer, is preferred.
  • Experience of high volume customer service communications, via phone and email essential.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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