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Service Desk Analyst - Excellent Career Opportunities

  • Location: Nottinghamshire
  • Salary: Up to £18000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

We have a fantastic opportunity for someone with customer service background, ideally within a phone based environment.

The role itself will involve delivering great customer service standards by answering all queries promptly, in an approachable and courteous manner and remaining professional at all times. You will proactively manage customers' expectations through either resolution or by updating them on progress of their outstanding incidents/requests. Ensure Service Level Agreements (SLAs), Service Measures (SMs), Operational Level Agreements (OLAs) and Key Performance Indicators (KPIs) are met.

Key Skills include:

  • Commercial Experience within an similar role
  • Preferably have phone based experience
  • The ability to quickly pick up new technical concepts

Interviews are being held immediately - first stage phone followed by onsite. If you match the requirements and are keen to hear more do get in touch.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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