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Service Desk Agent

  • Location: Central
  • Salary: Up to £80 per day
  • Job type: Contract
  • Sector: IT & Information Security

Service Desk Agent - Motherwell - 6 Month Contract - £80 Per Day - Start end of April

Leading Consultancy based in Motherwell are looking to recruit 2 x Service Desk Agents on an initial 6 Month contract, paying £80 per day.

What you will do:

  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional and meet call quality standards.
  • Ensuring incoming incidents/service requests are logged accurately ensuring all relevant information is obtained, correctly prioritised and caller is advised of unique reference number.
  • Assign the incident to the correct resolver group and ensure that incident response service level agreements (SLA) are met.
  • Monitor the outstanding incident queue and ensure all are progressed in a timely manner, within SLA.
  • Ensure that the user is kept informed of progress and that delays are avoided in responses and that the incident is updated with any progress, customer comments or engineer updates.
  • Escalate incidents before SLAs are breached.
  • Apply first time fixes when required.

Your experience will include:

  • Experience of working in a Service Desk environment with excellent call logging and customer service skills.
  • Excellent interpersonal skills.
  • IT literate particularly around products like MS Windows, MS Office, intranets, Share Point.
  • Impeccable attention to detail.
  • Ability to manage and take responsibility for incident tickets assigned in relation to specialist software functionality;
  • Strong customer liaison skills underpinned by a professional telephone manner

Service Desk Agent - Motherwell - 6 Month Contract - £80 Per Day - Start end of April

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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