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Service Delivery Manager

  • Location: Derbyshire
  • Salary: £350 - £400 per day
  • Job type: Contract
  • Sector: IT & Information Security
This vacancy has now expired.


Service Delivery Manager
Newcastle-Upon-Tyne
Contract Length - 3 Months initially

Work collaboratively as part of an experienced Service Delivery team. Experience in all areas of Service management and have extensive experience in either Change or Problem Management.
The post holder will also be responsible for:

  • Managing Major Incidents, owning and coordinating resolving parties and customers, ensuring effective communications and escalating when required.
  • The production of regular and Ad Hoc reports.
  • Protecting the live environment and ensure effective hand over from Projects and changes to live operations
  • Work effectively with other resolving agents locally and within IT Services as a whole.
  • Willingness to work flexibly and at other locations as and when required.


Technical Specification:

  • ITIL Processes
  • Have excellent working knowledge and experience of ITIL Processes and their practical application
  • Use and reporting from Remedy


Person Specification:

  • Experience of maintaining a high-performance support service including IT Service Desk
  • Experience in the management of major incidents
  • Have analytical skills including the ability to handle numerical data and statistics.
  • Good team player.
  • Must be able to meet strict
  • Process Focused.
  • Effective communication skills.
  • Professional approach.
  • Works under broad direction.
  • Work is often self-initiated.
  • Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
  • Builds appropriate and effective business relationships. Makes decisions which impact the success of assigned projects i.e. results, deadlines and budget.
  • Has significant influence over the allocation and management of resources appropriate to given assignments
  • Performs an extensive range and variety of complex technical and/or professional work activities.
  • Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts.
  • Understands the relationship between own specialism and wider customer/organisational requirements.

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.

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