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Service Delivery Manager

  • Location: West Midlands
  • Salary: £50000.00 - £60000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Capita IT Resourcing is partnered with a FTSE250 client in their search for a Service Delivery Manager to join them on a permanent basis on one of their flagship accounts providing 24/7/365 support for mission-critical, client-facing systems.

The successful candidate will need to:
- Ensure that core processes are in place to cover MIM, Incident Management, Problems, Change, Service Introduction, Risk Management, Supplier Management and Service Reporting.
- Ensure that appropriate governance and controls are in place to cover adherence to IT processes across the whole account and all teams.
- Manage the relationship between ITS Service Management and the local IT teams.
- Be accountable for Service Introduction alongside all of the necessary checks and balances to ensure that any new services or changes to existing services are implemented in a controlled manner.
- Compile all IT Service Reporting and MI where appropriate.
- Use Supplier Management processes to help the Applications Support teams to manage 3rd parties.
- Establish a governance process across all operational controls within the account which all of IT need to adhere to.

Applicants will ideally bring with them experience of both Applications and Infrastructure and should be able to take a holistic view of the whole service. The role involves all the standard ITIL service management processes including Incident, Problem & Change. It embraces all of the service components and is intended to ensure that the client can provide consistently high levels of service for their key client.

If you are interested in the role and would like to apply, please send me your CV in response to this advert for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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