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Service Delivery Manager

  • Location: Wiltshire
  • Salary: £45000 - £50000 per annum + car allowance and bonus
  • Job type: Permanent
  • Sector: IT & Information Security

IT Service Delivery Manager (Application & Vendor Support) needed to join part of the SDM's that form a single point for the delivery of in house and 3rd party IT services. You will be working alongside military personal in Wiltshire.

Responsibilities:

  • Maintain a good knowledge of group business
  • Clear understanding of the contract and accountable for operating level agreements with the business and 3rd party
  • Accountable for the successful consistent delivery of the agreed targets and the management of the support services
  • Migration of service risk and issues through release management
  • Attending customer and supplier meetings at various UK locations when appropriate
  • Contribute to incident and problem management processes

Key Skills:

  • Broad IT background
  • Excellent relationship skills
  • Ability to understand and interpret business needs
  • Excellent communication skills
  • Ability to analyse and gather data
  • Ability to identify practical solutions

ITIL Certified is essential

Desirable - ITIL Manager cert, Prince 2 foundation, Security cleared

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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