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Service Delivery Manager (ITIL, IT Services)

  • Location: West Sussex
  • Salary: £55000 - £60000 per annum + benefits
  • Job type: Permanent
  • Sector: Cloud & Infrastructure, IT & Information Security

Service Delivery Manager (ITIL, IT Services)

Service Delivery Manager with strong ITIL experience to work for our exciting organisation who deliver a range of IT Services to several public and private sector customers. Due to growth and exciting transformation within the business, we are looking to bring on an Service Delivery Manager with strong ITIL experience and proven experience of being accountable for IT Operational Services and Service Improvements.

The nature of the role for the Service Delivery Manager will be to act as the single point of contact and be accountable for all IT Operation Services that are delivered to our public sector customer based in West Sussex. The Service Delivery Manager will be responsible for service improvements, mitigating service risks and issues and owning the service improvements and processes.

  • All ITS Operational Services contractual deliverables.
  • Customer satisfaction.
  • Service improvements.
  • Mitigation of service risk and issues.
  • Balanced reporting of customer satisfaction and service achievements.
  • Promotion of ITES capabilities.
  • Definition and maintenance of Account Service Catalogue.
  • Owning Operational Acceptance Process.

This is a great opportunity to be part of a large IT Services organisation who are growing and transforming, they offer a great career path and career progression opportunities.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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