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Service Delivery Analyst / Administrator (ITIL, ITSM)

  • Location: South East
  • Salary: £20000 - £30000 per annum + Benefits
  • Job type: Permanent
  • Sector: Cloud & Infrastructure

Service Delivery Analyst / Administrator (ITIL, CAB, Business Change)

Service Delivery Analyst / Administrator with experience of working in an ITIL environment to work for a global well-established brand who are looking to grow and improve their service delivery functions. The Service Delivery Analyst or Administrator will be joining a dynamic team supporting the IT Change Management and service delivery function based in Maidenhead.

The nature of the role for the Service Delivery Analyst or Service Delivery Administrator will be to support the service delivery function and change management function by gathering information around IT performance and providing reports to management on the SLA's and KPI's. These will be part of helping drive continuous improvement across the IT Function. The Service Delivery Administrator or Service Delivery Analyst will be involved in change management, prepping agendas for CAB, facilitating the meetings. The Service Delivery Analyst will be validating the changes across ITSM, providing SLA's and KPI's. Act as single point of contact for questions regarding the change process, Maintain and manage the IT Change Control / Management SharePoint sites. The Service Delivery Analyst will be accountable across areas of Change Management, Reporting and some operational elements.

The ideal Service Delivery Analyst or Service Delivery Administrator will be ITIL Foundation Qualified, having a good understanding of IT processes across service delivery and ITIL change management. The Service Delivery Analyst or Service Delivery Administrator will have experience of creating good documentation, working within a change management function coupled with excellent communication skills.

This is a great opportunity to be part of an international company who are really investing in their capabilities and IT Services, they offer a great career path and opportunities of growth.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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