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Service Architect

  • Location: West Midlands
  • Salary: £45000 - £55000 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security
This vacancy has now expired.

Capita IT Resourcing is currently recruiting for a Service Architect to join our FTSE 250 client on a permanent basis. The role will be based from home with travel to client sites. The client has a small team of Service Architects and due to a strong pipeline of projects from new and existing customers, needs to hire another.

The immediate need is for a Service Architect with strong experience in delivering Service Management but longer-term, experience of working closely with pre-sales in Service Design and/or Service Transition would be highly beneficial. Successful candidates will work on delivering multiple, shorter-term projects for a variety of clients and will need to be eligible for security clearance to SC level.

Essential Experience/Skills:

  • Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
  • Experience in selecting and applying service management principles, policies and techniques in client operational environments
  • Customer focussed with ability to identify and understand the (internal and/or external) customer's needs
  • Displays a high degree of knowledge relating to service management and ITSM toolsets
  • Experience of working at a senior Operations management level
  • Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
  • Experience of working in large transformation programmes in a leadership role
  • Able to perform peer reviews, audits, standards compliance checks and due diligence as required
  • Demonstrable consultancy skills
  • Experience as a service architect/consultant with excellent design experience

Desired Experience/Skills:

  • ITIL Manager or ITIL V3 Expert and ISO/IEC 20000 consultant qualifications are desirable
  • Experience in operating as a Service Delivery Manager or Operations Manager

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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