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Service Architect - Homeworking

  • Location: London
  • Salary: £45000.00 - £55000.00 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

Service Architect - £55k

Capita IT Resourcing is currently recruiting for a Service Architect to join us on a permanent basis. The role will be based from home with travel to client sites. The client has a small team of Service Architects and due to a strong pipeline of projects from new and existing customers, needs to hire another.

The immediate need is for a Service Architect with strong experience in delivering Service Management but longer-term, experience of working closely with pre-sales in Service Design and/or Service Transition would be highly beneficial. Successful candidates will work on delivering multiple, shorter-term projects for a variety of clients and will need to be eligible for security clearance to SC level.

Key objectives for the Service Architect role:

  • Champion service management and associated processes and procedures, operating within the ITIL frameworks and aligned with ISO2000, for which they are subject matter experts
  • Negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
  • Produce and Manage Service Descriptions on behalf of teams across IT Services
  • Participate in cost model development, cost modelling and new business governance
  • Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and us, customer drivers, customer requirements, contractual agreements, service architecture and service operation, both for Pre-Sales Opportunities/Bids and won services to be delivered:
    • document IT Service Management solutions in a Service Design by translating customer requirements and/or contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into Business-As-Usual (BAU)
    • produce Service Models to support Operational teams in the delivery of IT services
    • work closely with bid managers and Solutions Architects in the preparation of bid responses, including cost models and business cases
    • produce or update customer specific contractual agreements and gain sign off from the customer
  • Provide a link between delivery teams and Operational teams to ensure that services are delivered to meet contractual and commercial requirements
  • Maintenance of a Service Design RAID, ensuring that project management understand any service risks, dependencies and issues and the impact that these may have and the associated resolution and mitigation
  • Contribution to the Service Management service acceptance process by working closely with Service Transition

Essential skills/experience for the Service Architect role:

  • Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
  • Experience in selecting and applying service management principles, policies and techniques in client operational environments
  • Customer focussed with ability to identify and understand the (internal and/or external) customer's needs
  • Displays a high degree of knowledge relating to service management and ITSM toolsets
  • Experience of working at a senior Operations management level
  • Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
  • Experience of working in large transformation programmes in a leadership role
  • Able to perform peer reviews, audits, standards compliance checks and due diligence as required
  • Demonstrable consultancy skills
  • Experience as a service architect/consultant with excellent design experience

Desired skills/experience for the Service Architect role:

  • ITIL Manager or ITIL V3 Expert and ISO/IEC 20000 consultant qualifications are desirable
  • Experience in operating as a Service Delivery Manager or Operations Manager


If you are interested in the Service Architect role and would like to apply, please send me your updated CV in response to this advert for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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