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Service & Support Administrator

  • Location: South East
  • Salary: £19000 - £22500 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security

Service & Support Administrator - Enfield - £22,500k

I am looking to recruit a strong individual for my client with at least 4 years B2B experience in an office environment for our Customer Service & Support Team. This fast paced and busy telecoms environment demands a fast learner with a positive "can do" attitude who is able to deliver excellent service.

  • Log & escalate jobs via a CRM system
  • Co-ordinate & schedule engineer site visits
  • Follow-up calls & emails to customers to ensure completion of issues raised
  • Schedule and action all tasks to completion within specified time-scales
  • Other general administration duties relating to customer services
  • Accurate input of network orders onto relevant systems
  • Liaise with customers and suppliers regarding new orders, queries & amendments
  • Placement of all network order types on Openreach and other web portals
  • Liaise with customers & suppliers and provide regular update to customers
  • Raise and resolve provisioning escalations and faults
  • Deal with order rejections
  • Work towards set KPI's, goals and objectives

Key Skills
The new team member will be someone who is diligent with excellent customer service experience; pays attention to detail and can see a process through to a satisfactory conclusion.

  • Strong communication skills
  • Excellent telephone conduct
  • Articulate & organized
  • Reliable & adaptable
  • Experience of Microsoft packages - Outlook, Word, Excel

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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