Server Support Engineer

Server Support Engineer - Hampshire - 12 Month Contract - £80 Per Day - ASAP

A key client of mine based in Hampshire are currently on the hunt for 6 Server Support Engineer's an initial 6-month contract.

You will be involved in:

Provisioning Support (This refers to SBT involvement in such, not the PST itself).

• Responsible for troubleshooting \ solution implementation for automated transactions.
• Understands provisioning workflows and can effectively utilize the SLIKI or internal resources to identify possible failures with automation.
• Responsible for escalating transactions to appropriate internal groups when Operations is unable to resolve.
• Troubleshoot and resolve problems with basic network, operating system installations, and configurations in relation to SoftLayer automated transactions. This is applied once operational resources are exhausted.

Datacenter Walkthroughs -

• Perform required walkthroughs per shift of the facility as mandated by compliance. Technicians will notate audible \ visual alarms on customer servers and escalate any facility issues to the datacenter.
• Responsible for opening tickets with customers for audible \ visual alarms. Tier III technicians will coordinate further on a resolution for the customer.
• Responsible for resolving any alarms that can be addressed without prior customer consent.

Distressed Inventory -

• Responsible for resolving distressed inventory by performing the appropriate internal processes such as running hardware diagnostics.
• Responsible for supporting site thresholds by performing component farming.

Server Support Engineer - Hampshire - 12 Month Contract - £80 Per Day - ASAP

Capita IT Resourcing is acting as an Employment Business in relation to this vacancy.