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Senior Statistical Modeller

  • Location: West Yorkshire
  • Salary: £60000.00 - £75000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security


Senior Statistical Modeller
Private Sector Partnerships - Customer Management

Job Purpose

Capita Customer Management are looking for a Senior Statistical Modeller to join their Insight and Analytics team who produce actionable insight to support the Partnership. We're taking a more strategic focus; prioritising the data, tools and insight required to deliver our core business needs of call volume reduction and customer experience improvement. So, we're expanding our team and looking for multi-skilled insight analysts to fill several new junior and senior roles.

Accountabilities & Activities

We are looking for an experienced statistical modeller for our Insight and Analytics team. You will help us to use more statistical models in our analyses and decision-making, and who will challenge and inspire us to use statistics where we can. The role will involve the practical application of models in the day-to-day operations of a high-volume contact centre.

You will do all this as well as the everyday tasks of working with stakeholders to define and operationalise research questions; of gathering and preparing data; and presenting complex findings clearly and simply.

This senior role requires high levels of analytical skill and experience. Successful candidates will demonstrate greater commercial awareness and ability to maintain a strategic perspective and focus on critical issues. You will ensure that solution development is guided by evidence.

We want you to:

  • Generate insight from new data and tools and lead solution development
  • Develop tools and methods for analysis and reporting of new data
  • Develop much more comprehensive customer experience models that truly guide the business
  • Guide & support benefit estimation & measurement for individual projects
  • Conduct ad-hoc analysis on a request basis as required by the business



You will take responsibility for internal end-to-end consultancy for ad-hoc analyses; clarifying research questions, finding data where you can in a messy environment, operationalising and conducting analyses; and reporting back, providing clear next steps.

You will also allow us to be more strategic. You will organise data, defining new ways to report and analyse it, and increase our ability to generate ongoing insight, including influencing decision makers across the Partnership.

Qualifications, Knowledge & Experience

Experience

  • Applied scientific method to analysis.
  • Analysis as an intentional career choice. Enthusiastic about analysis. Proactive about learning new ways to understand data.
  • Communicates well, showing speed and precision of communication and very good English. Demonstrates client-facing, end to end consultancy skills.
  • Technically proficient and fluent with data manipulation for analysis and uses statistical techniques with speed and efficiency.
  • Experience in any or all of the following would be a distinct advantage (in order of priority): contact centres; mobile/ telco/ utilities sector; outsourced services.
  • Recent, practical experience at work of developing statistical models using multiple statistical techniques. Techniques must include multiple linear and logistic regression. You will have developed models from scratch. You will have tested the predictive power of your models. You will have used specialist statistical modelling software.



Desirable experience

Our main use of statistics is time series modelling or structural analyses of KPIs that are interval/scale dependent variables. However, desirable additional experience includes supervised and unsupervised machine learning, decision trees, use of Bayes, simulation, queuing theory.

Understands and is fluent with data manipulation: filter, join, aggregation, split by. SQL and database skills are desirable.
Excel plus a statistical package, preferably SPSS. Charting.
Experience of generating order from multiple, dirty and incomplete data sources.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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