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Senior MI Analyst

  • Location: West Midlands
  • Salary: £35000 - £45000.00 per annum + Amazing Benefits
  • Job type: Permanent
  • Sector: BI, Big Data & Analytics

MI Data Analyst

MI Data Analyst - Company

We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

Capita has been the UK's leading provider of services to local government providing a full range of back office, middle office and customer facing services. We cover all local government operations - from customer management, HR and property development to back office processing, administration and IT.

MI Data Analyst Job Role

Working as part of the project Vegas team, the Senior MI Analyst is a key member of the Management Information team responsible and accountable for the development and delivery of standardised management information across all LGS sites.

To ensure timely and accurate delivery of operational business MI along with the aggregated packs for Directors and leadership team to enable the business to drive and improve its overall performance. Provide analysis, trending and insight for operational, strategic and tactical decision making which ultimately enables the business to deliver it's Business Plan objectives whilst achieving client service level agreements. Provision of ad-hoc reporting and analysis for supporting key strategic projects.

MI Data Analyst - Key Activities

  • Regular and ad-hoc Operational MI and Insight reporting
  • Delivery of aggregated reporting pack to Directors and Leadership team
  • Data support to Customer Services and maintenance of reporting methods
  • Ad-hoc production and analysis to support operational and project requirements
  • Interface between the business and other MI delivery functions across the business such as Finance and Commercial Insight teams
  • Stakeholder engagement and support across LGS
  • Develop new reports, rationalise and optimise ongoing portfolio and prioritise accordingly
  • Work with the Finance MI team to ensure clear lines of responsibility and accountability in relation to provision of operational versus financial MI, taking opportunities to drive out efficiencies and improvements in relation to the way the two team work
  • Drive efficiencies, system processes and improvements across the MI teams on an on-going basis, exploiting opportunities to challenge and influence strategic and operational teams that improve the overall performance of the Customer Service business.
  • Ensure best practice and industry standard measures are reflected within the management information suite
  • Work with and lead (as appropriate) Vegas/Operational related projects
  • Attend daily, weekly & monthly performance meeting providing insight allowing for tactical/strategic decisions to be made

MI Data Analyst - Key Skill Requirements

  • The ability to listen, express and articulate information effectively and in professional manner
  • Working knowledge of data, interpretation of results and statistical analysis
  • Ability to present complex and multi-dimensional data in a clear and concise fashion
  • A pro-active and creative approach to problem solving
  • Ability to establish and develop rapport with operational teams and win their respect, developing meaningful relationships
  • A high level of computer literacy including Advanced MS Excel and MS Access skills including vba.
  • Proficient user of MS Office products (Outlook, Powerpoint & Word)
  • Knowledge of other analytical BI tools along with SQL Server and SQL desirable
  • Ability to develop strong internal relationships and interact and influence at all levels
  • Self-motivated, flexible and responsive to business needs and changes in priorities and deadlines
  • Personally committed to quality, delivery and improvement
  • Strong communication skills both written and verbal
  • Ability to create reports with high visual impact
  • Strong analytical skills and highly numerate
  • Attention to detail and accuracy
  • Strong organisational, planning and time management skills with the ability to prioritise multiple tasks, working to challenging deadline
  • Committed team player

MI Data Analyst Package

  • £35,000 - £45,000 DOE
  • 33 Days Holiday
  • Child Care Vouchers
  • Birthday Off Work
  • Excellent Social Events
  • Company Laptop & Phone
  • Travel and Accommodation Expenses
  • Company Pension
  • And Much, Much More!

MI Data Analyst How to Apply

If you are looking for a new challenge within an exciting and thriving team be sure to upload your CV for immediate consideration!

MI Data Analyst

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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