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Senior ICT Support Technician - Glasgow - £38k DOE

  • Location: Central
  • Salary: £32000.00 - £38017.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Senior IT Support Officer (2nd Line) - Glasgow - £38k DOE

I'm currently working with a leading organisation working within the Education sector based in Glasgow. This organisation is working on a number of exciting projects including a Windows 7 to Windows 10 migration, Mac upgrades and the implementation of Cyber Essentials+.

Senior IT Support Officer (2nd Line) - What will you be tasked with?

  • The provision of a high-quality IT support and incident response service.
  • Asset Management: Managing a fleet of Desktop PCs, Apple Macs and Mobile devices at all stages of the asset lifecycle from specification and procurement to decommissioning.
  • Experience of Mac Administration for example: Jamf
  • Project Management: Proven capability of planning, initiating and managing a project through its various stages to completion.
  • Completing remote and on-site visits to resolve incidents and carry out service requests
  • Working with software deployment for Windows and Mac environments.
  • Excellent customer service skills are required and previous experience working in an IT service-orientated environment is essential.

Senior IT Support Officer (2nd Line) - Essential Experience required:

  • Microsoft Desktop operating systems (Windows 7,10),
  • Microsoft Server operating systems (Windows Server 2012/2012 R2/2016),
  • Microsoft products including Active Directory, Office 365, Microsoft Office Suite, PowerShell scripting, Antivirus and security products.
  • Apple desktop operating systems (10.11 to 10.14) and applications (Jamf or parallels, Adobe CC, Office) in a Mac environment.
  • SCCM or equivalent

Senior IT Support Officer (2nd Line) - Package

  • £32k - 38kpa
  • 35 Days Holiday (11 statutory holidays, pro rata)
  • Travel Expenses
  • Pension - Option to join Strathclyde Local Government Superannuation Scheme

Senior IT Support Officer (2nd Line)

If you are looking to join a brand-new team with exciting prospects and an actual career with progression, this could be for you! Send over your CV for immediate consideration.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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