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Resource Planning Manager

  • Location: Wiltshire
  • Salary: Up to £47500.00 per annum
  • Job type: Permanent
  • Sector: Projects, Programmes & Change

Resource Planning Manager.

Capita are on the market looking for an experienced Resource Planning Manager based in either Swindon or Cheltenham. The role holder will lead a site based Operational Resource Planning Team and you will be responsible for delivery of front and back office planning providing actionable performance MI, insight and recommendations. You will ensure robust planning models are in place and will identify improvement opportunities and track benefit delivery to support the Operations area in achieving contractually agreed service levels and business plans.

Knowledge of the following is essential:

  • Good understanding of resource planning methodologies and service level dynamics for front office and back office
  • Detailed knowledge of quantitative and qualitative contact centre and back office metrics and their application.
  • Excellent working knowledge of Excel
  • Knowledge of Access would be an advantage
  • Previous experience in a managerial/senior analytical/resource planning role
  • Good understanding of workforce management operating practices and industry developments
  • Knowledge of mathematical queuing theory, such as Erlang
  • Knowledge of resource planning technologies such as Verint Impact 360 or EG would be an advantage

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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