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Provisioning Coordinator

  • Location: Hampshire
  • Salary: £23000 - £25000 per annum + Benefits
  • Job type: Permanent
  • Sector: IT & Information Security


Provisioning Coordinator Telecoms - Southampton - £25k + Benefits

This is a rare opportunity to join an award winning organisation. Due to continued growth and expansion, my client are looking for a Service Desk Coordinator to join their successful team. With offices in Hampshire and Scotland, This company design, install and maintain business telecommunication solutions for our customers throughout the UK.

Key Tasks & Responsibilities

  • Answering calls and logging customer queries
  • Informing customers of new and ongoing orders via telephone and email
  • Diagnosing and resolving broadband, fixed line and telephone system queries
  • Place and manage product orders using a variety of internal and external systems
  • Provide outstanding customer service by ensuring that all orders are progressed through to completion, whilst keeping the customer informed throughout the entire process


Ideally you need:

  • An understanding of PSTN, Broadband and Ethernet Technologies
  • An understanding of PBX / Hosted telephone systems
  • To be comfortable working in a team environment
  • To be willing to learn and progress into other roles
  • Strong customer service skills and experience in a helpdesk environment
  • Excellent telephone technique and manner


This is a genuinely outstanding role with an organisation committed to creating and developing an excellent work environment, whilst also offering the chance to grow and move into other areas within the company.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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