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Programme Manager - Digital

  • Location: London
  • Salary: Up to £80000.00 per annum
  • Job type: Permanent
  • Sector: Projects, Programmes & Change

Programme Manager - Digital
Capita are on the market looking to hire and experienced programme manager who would be expected to lead a strong team of experienced professionals and work closely with multiple operational areas to deliver customer focused digital solutions that will drive operational efficiency and improve end user experience for our Local Government clients. This includes assessing the effectiveness of business operations, business processes and technology adoption in order to offer recommendations for improvement. The role holder will have the ability to drive operational improvement through the implementation of a group of technology focused projects ensuring delivery of the entire programme within critical timescales, to budget and to the agreed scope.

Experience

  • Minimum 8 years' experience working in transformation/change environment of which 5 were in a programme/senior project management role
  • Experience of delivering customer focused digital solutions
  • Experience of UK Local Government highly desirable.
  • Experienced operational improvement practitioner who must have successfully used operational excellence and continuous improvement tools and methods in a servicing environment.
  • Proven track record in the delivery of transformation programmes delivering cost savings > £1m in year and within timescales
  • Must have experience of successfully leading and facilitating improvement.
  • Must have an understanding of statistical tools and methods and be able to coach others in structured rigorous use of data.
  • Culture change:
    • Must have experience in how to successfully manage people through change
    • Must understand typical resistance to change and how to overcome it

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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