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Process Analyst & Designer (Agile / Cloud )

  • Location: Hampshire
  • Salary: £600 - £650 per day
  • Job type: Permanent
  • Sector: IT & Information Security


Process Analyst & Designer required by our leading client to be based at their office in either Aldershot or Hayes.
Cloud / Agile / Scrum / Kanban / Infrastructure / Aldershot / Hayes
As part of a new organisational change activity, this role is to oversee the creation, and implementation of new IT and business process design and implementation within our clients' organisation. Acting as the point of contact, this role will be pivotal in the "doing" as well as encouraging and acting as an SME in new ways of working, specifically in the adoption of the cloud and 'digital' approaches from items such as change control through to production incident management. The role is responsible for the legacy process redesign that will occur as part of the move to agile ways of working. As mentioned, this ranges from resigning ITIL core processes to assisting in the daily operating processes and governance, all of which will need to be reviewed, designed, implemented and monitored post implementation.

Activities, skills and responsibilities include, but are not limited to:

* Planning and coordination of detailed process design for agile ways of working
* Modern product and service centric process design
* Experience coordinating work by people outside of direct reporting
* Senior stakeholder management and communication skills
* Strong experience in identifying areas of significant opportunity for process improvement, whilst respecting legacy methods
* Strong influencing and negotiation skills with all levels of organisational hierarchy
* Act as the SME and specialist in the implementation, theory and concepts of process design in the digital context
* Awareness of technology and tools to enable new digital ways of working
* Aware of and knowledgeable in new methods and ways of working to enable digital operating models
* Maintains liaison with individuals and units within or outside his/her organizations with responsibility for acting independently on technical matters pertaining to his/her field
Previous experience within an IT Ops environment preferably Infrastructure is highly desirable for this role
Highly desirable:
Cloud / Azure / google

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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