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Planning Manager

  • Location: West Yorkshire
  • Salary: £40000.00 - £45000.00 per annum
  • Job type: Permanent
  • Sector: IT & Information Security

Job Purpose

Reporting to the General Manager for Business Planning, you will have specific accountability for the design, delivery and output of business planning models, with a specific emphasis on what if scenario modelling

You will work closely with Project Management, Operations and Planning to produce optimal and innovative resourcing models.

You will be a modelling/planning SME within project meetings

Accountabilities & Activities

  • Creating & Documenting Business planning models and what of scenario analysis
  • Creating innovative resourcing solutions to offer the right service at the optimum commercial output.
  • Model and understand benefit of transformation activities
  • Represent the Resource Optimisation team at project meeting, and input into design and solution discussions based on experience
  • Present to and be challenged by senior Capita Managers and directors

Qualifications, Knowledge & Experience

  • Comprehensive planning experience in a contact centre environment.
  • Excellent communication skills.
  • Knowledge and understanding of benefits and limitations of planning specific software
  • Advanced Excel level knowledge
  • Proven Excel modelling skills and experience
  • Strong analytical skills
  • Ability to propose creative solutions rather than tried and tested methods
  • Knowledge and application of planning theories and forecasting methods e.g. Regression techniques
  • Commercial acumen understanding the benefits or implications of decisions made

If ths sounds of interest please get in touch - paul.carlin@capita.co.uk

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

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